Frequently Asked Questions
We are happy to answer any question you have over email, phone or in person. Advice is free! Here are some of the most frequently asked questions, if your question is not here please do get in touch and ask.
Where is Fusion Graphics Located
We are located in Kathu, Phuket. On the main Vichitsongkran Road through Kathu. We are very easy to find and we have plenty of parking.
Visit: https://fusiongraphicsphuket.com/studio-location/ for a map with directions.
How long has Fusion Graphics been creating websites?
Fusion Graphics first launched in the UK in June 2000, we have been creating websites ever since. Originally we worked in printed media as well as online. Over time we began specialising in online media and 80% of the work we do now is online. We have great relationships with all of our clients and have worked with many of them for well over 15 years – we believe that speaks volumes and is something we are very proud of.
Fusion Graphics Phuket was launched in March 2020 and will offer the same level of service and quality we are renowned for.
Do you provide websites that I can manage myself, via a Content Management System?
How long does a new website typically take to create?
We have been known to turnaround urgent projects in just 48 hours, and yes, we will work weekends when necessary! We will always do our best to accommodate a tight deadline and will always meet deadlines once we commit.
How much will it cost for you to build my website or maintain it?
All maintenance work is charged at £55 per hour. What makes us different is that we do not charge per hour, if a job takes 10 minutes, you are charged for 10 minutes. We keep a running timesheet and invoice at the end of each month with an itemised list of work complete, who requested it and when.
Website updates, tell me about your update services?
Where possible all amends are completed within 24 hours, when not possible a delivery date is specified and never missed.
We keep a running timesheet each month and invoice at the end of each month with a fully itemised list of work completed, including who requested the amend, date of completion and exactly what was done.
Update work, can you update my site even if you did not create it?
What can you offer in terms of website security and maintenance plans?
This service is £50 per month for WordPress backed websites (for other systems please contact us). This includes security updates, weekly backups, WordPress updates and anything else to keep your website running smoothly. And most importantly, when something goes wrong we are there to fix it at no extra cost.
I am a new client, do you require a deposit?
What is the process for a new website?
Once the design is agreed we will require text and images for each page that you want to include. Once we have everything we will build the remainder of the site, once complete this is again submitted for your approval. Upon approval we then optimise the site for search engines and perform final test on all major browsers before making the website live.
Online e-commerce shops, do you create them?
We can integrate any payment system, run multiple stores from one site and there are no limits to how large your online store is, 10,000 products? No problem.
Do you provide hosting and domain name services?
We can also assist with your domain name/s, we do not purchase these on your behalf as we feel it is important domain names are registered and remain in control by the client, we will advise on a domain name if you do not have one already ensuring it works best for you and your company.
What type of websites and online media do you create?
Do you work with international clients?
Can you provide copywriting and imagery if I do not have any?
Who owns the copyright and files on my website?
Do you provide other design services?
Yes! We are highly experienced graphic designers and can create for any media: brochures, stationery, flyers, posters, branding, advertising, exhibitions & more.
Latest Special Offers
Website Leasing, what is it and is it right for me? We have a new website leasing service available, no large upfront fees, same custom website build!
Come and discuss your website or graphic design project at our studio, completely free of charge! Or if it is easier we will come to you.
Latest News & Articles
Be sure to read our latest news posts, articles and 'how to' guides which we will be updating regularly. We hope some will inspire you and some will give you an insight in to what we are all about.
Our advanced SEO services will help grow your audience leading to more enquiries and sales. Read our latest success story to see what we have done for existing clients and how we can help you.
We build Travel and Tourism Websites. Read our latest blog about how we can build a custom website for your Travel and Tourism business.
We build Websites for Sports & Leisure. Read our latest blog on how Fusion Graphics Phuket can provide websites for Sports & Leisure.
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